Returns Policy
We make a quality check after the products are finished at the workshop and before preparing the shipment, but in case that something was overlooked or one of the products from another maker has some kind of malfunction, and if you find any trouble with your purchase after receiving it, contact us immediately to help you out. If you think there is a problem after using all the purchased items for a while, you can also write to us, and we will analyze your case to check if we could offer you a solution in the way of repair, exchange, refund or a compensation in case it corresponds depending of the problem. But please be aware that not only all the protective gear that is used wrongly or in extreme situations will be damaged. Due to the normal use (sweat, friction, hits) and to the weather (direct sunlight, dryness, humidity) impacts over time, it is assumed that the condition of the product will decrease. Before contacting us, take the aforementioned into consideration, and if we found out the cause or reason of the problem is not due to a defective product or manufacture error, there will be no replacement, repair, refund or compensation whatsoever.
* In case of bamboo and wood products (Shinai, Bokuto, Suburito), designated weight and their surface's condition might change during the shipping due to moisture/humidity changes that may occur while handled or stored by the couriers and while traveling to your place for delivery. Natural raw materials, specially bamboo, might present imperfections such as color change, dark spots and other visible details that are perfectly normal; these do not represent any problem in terms of durability. Also, many of our Shinai have a layer of wax or oil finishing, thus residues may be found on the bamboo. For this reason, we suggest to clean these kind of products with a cloth before using them the first time. And in case of small deterioration on the surface due to dryness, we recommend to put (only on the bamboo or wood areas) a layer of vegetable-oil after polishing with sandpaper, if necessary.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Customized and Order-Made products cannot be returned, but we may exchange, repair or compensate any mistake you might have found. Overall, remember we are always open to help you out with any trouble you may have experienced with your purchase.
In case of a refund, you should expect to receive it within four weeks of giving your package to the courier or return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (normally 5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (usually 5 to 10 business days).
Do not send back or return items without letting us know priorly. If you need to return an item, please Contact Us or send us an email with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order after analyzing your case, or we will offer the best solution in the way of repair, replace or compensation if corresponds.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based but also its dimensions, particularly when combining many items in one or more boxes. To reflect the policies of the shipping companies we use, all weights will be rounded up if necessary.
Take into consideration additional fees such us taxes may take place, and these are defined by each country and may change without notice, so please be sure to check the actual guidelines and official information about taxes and thresholds running on customs at your shipping location (country). If you have any question feel free to contact us directly at any time.
Receipts and Invoices
Every receipt and invoice will be sent electronically by email to you, and the corresponding invoices and packing slips for customs will be handed to the couriers, usually inside a pouch that goes together with the package.